Services SETA Accredited
Decision Number 1464/06/06/05
Decision Number 1464/06/06/05
Welcome to our Website
You have entered this Website for a reason. You might be looking for a customer service/care training programme for your company or perhaps a course to assist your managers and employees develop effective relationships with one another .The first questions that we always ask a potential customer is “why did you contact our company” and “do you really know what type of training programme you require”. In most instances our clients know they have a problem with their service but don’t know how to source the right product to suit their needs.
Customer Care Training and Consulting has developed a number of courses focused to a large extent on effective quality management practices in your service environment. You cannot service your customers effectively if you are not quality aware. Over fifty per cent of our course content is focused on understanding quality and developing a quality culture in your company.
We provide a complete solution to your customer service/care needs. We will assist you in implementing a quality management function as well as provide you with the necessary training to transform your employees into quality orientated individuals.
“International specialists in effective service delivery tactics”
CUSTOMER SERVICE 2010
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PRINCIPLES OF BATHO PELE
“People First”
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“People First”
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